Sands Resort Hotel

Holiday tariff - terms and conditions
(Rates are reviewed monthly. Early Bird discounts and Gap Fillers daily)
Please note we dont take large single sex groups, hen or stag parties.

Our new "Earlybird" tariff system rewards early bookers.
The earlier you book the better the price.

We have 2 rates
Anytime rate which is our standard tariff which will include child discounts and FREE child places
Earlybird rate which offers rewards for early bookers

HOW TO BOOK AND GET THE BEST PRICE
Step 1 Use the rate checker button below to check our tariff (Anytime Rate) and availability or call us
Step 2 Call us and ask if any Earlybird rewards apply to your stay period
Step 3 Your Earlybird rate will be good for 24 hours  (subject to availabilty) if you want to book by calling us

Rate checker

Rewards currently available on Earlybird bookings
These rewards will only ever get reduced, they never increase.
Discounts vary from day to day subject to availabilty on that day

Dates	Reward discount up to
February Half Term 2012	5%-15%
March to Easter 2012	15%-20%
Easter Hols   2012	5%-10%
April May 2012	15%-20%
Whitsun Half Term 2012	5%
June 2012	10%-15%
July 2012	5%-15%
August 2012	5%-10%
Sept 2012	10%-20%
Oct 2012	10%-20%

Bed and breakfast Tariff 2012
Includes VAT at 20% in a Standard Room
Please call for a quote or use our online booking system to get a price.

Upgrade your room from standard to:
Comfort £10 per day for the room
Contemporary £25 per day for the room
Apartment £40 per day for the room
Link to bedroom page

2012			Adult	8-14yrs	3-7 yrs	1& 2 yrs	Baby	Free child places on 4 night + on 6 nights +
from		to
Sat 11 Feb	to	Thur 29 March	£55	£39	£28	£14	£11	1 free 4 night + 2  free on 6 nt +
Fri 30 March	to	Sat  14 April	£65	£46	£33	£16	£11	1 free 4 night +
Sun 15 April	to	Thur 31 May	£55	£39	£28	£14	£11	1 free 4 night + 2 free on 6 nt +
Fri 1 June	to	Sat 9 June	£80	£56	£40	£20	£11	1 free on 6 nt +
Sun 10 June	to	Fri 6 July	£60	£42	£30	£15	£11	1 free 4 night +
Sat 7 July	to	Fri 20 July	£70	£49	£35	£18	£11	1 free on 6 nt +
Sat 21 July	to	Sat 1 Sept	£83	£58	£42	£21	£11	0
Sun 2 Sept	to	Fri 14 Sept	£60	£42	£30	£15	£11	1 free 4 night +
Sat 15 Sept	to	Fri 19 Oct	£55	£39	£28	£14	£11	1 free 4 night + 2 free on 6 nt +
Sat 20 Oct	to	Sat 3 Nov	£65	£46	£33	£16	£11	1 free on 6 nt1 free 4 night + +
Sun 4 Nov	to	Sat 24 Nov	£55	£39	£28	£14	£11	1 free 4 night + 2 free on 6 nt +
			Winter breaks call for details

FREE CHILD PLACES:
Youngest child under 8 for 1 Free place,
2 youngest under 8 for 2 free places.


Rates based on 2 adults sharing and vary from low season to high season.
Stays of under 4 days and bank holidays may attract up to 20% surcharge
Prices include VAT @ 20% vat. Increases wil be passed on to the client.


Dinner Bed and breakfast Tariff 2012
Includes VAT at 20% in a Standard Room
Please call for a quote or use our online booking system to get a price.

Upgrade your room from standard to:
Comfort £10 per day for the room
Contemporary £25 per day for the room
Apartment £40 per day for the room
Link to bedroom page

2012			Adult	8-14yrs	3-7 yrs	1& 2 yrs	Baby	Free child places on 4 night + on 6 nights +
from		to
Sat 11 Feb	to	Thur 29 March	£68	£48	£34	£17	£13	1 free 4 night + 2  free on 6 nt +
Fri 30 March	to	Sat  14 April	£78	£55	£39	£20	£13	1 free 4 night +
Sun 15 April	to	Thur 31 May	£68	£48	£34	£17	£13	1 free 4 night + 2 free on 6 nt +
Fri 1 June	to	Sat 9 June	£93	£65	£47	£23	£13	1 free on 6 nt +
Sun 10 June	to	Fri 6 July	£73	£51	£37	£18	£13	1 free 4 night +
Sat 7 July	to	Fri 20 July	£83	£58	£42	£21	£13	1 free on 6 nt +
Sat 21 July	to	Sat 1 Sept	£96	£67	£48	£24	£13	0
Sun 2 Sept	to	Fri 14 Sept	£73	£51	£37	£18	£13	1 free 4 night +
Sat 15 Sept	to	Fri 19 Oct	£68	£48	£34	£17	£13	1 free 4 night + 2 free on 6 nt +
Sat 20 Oct	to	Sat 3 Nov	£78	£55	£39	£20	£13	1 free 4 night +
Sun 4 Nov	to	Sat 24 Nov	£68	£46	£34	£17	£13	1 free 4 night + 2 free on 6 nt +
			Winter breaks call for details

FREE CHILD PLACES:
Youngest child under 8 for 1 Free place,
2 youngest under 8 for 2 free places.


Rates based on 2 adults sharing and vary from low season to high season.
Stays of under 4 days and bank holidays may attract up to 20% surcharge
Prices include VAT @ 20% vat. Increases wil be passed on to the client.

DINNER
3 course dinner and coffee can be added for £22 if booked for odd nights whilst at the hotel on bed and breakfast tariff

WHATS INCLUDED IN THE BED AND BREAKFAST TARIFF
“Standard” bedroom or suite with phone, TV (9 channels including radio), tea making facilities and mini fridge.
English buffet breakfast with 3 cooked choices daily.
Queen or Super King size beds.
Cots, highchairs and baby listening service 7pm – 11pm
Free use of swimming pools, sauna and hydro.
Free Aerobic gym for 15 yrs and over.
Free use of 9 hole golf, tennis, croquet, football, basketball, table tennis and skittles.
Use of indoor and outdoor play areas including the maze.
Adult and children’s entertainment programmes.

SINGLE ROOMS
We have 2 small singles that we let at standard tariff.
Out of season we may let double rooms for single occupancy at £25 extra per per night.

Main arrival days Thursday, Saturday and Sunday
During school holidays minimum stays are normally 6 nights, for shorter breaks please call.
Please note all holidays have to be covered by your own insurance, our scheme or paid in full in advance.
For details see terms below.
Please read our honesty policy below click here

BEDROOMS classification

Link to bedroom page

Standard
Single or triple country view, Double sea view with childs bed or Ground floor double with bunks in same room
These rooms have TV, telephone, tea making facilities and mini fridge. See +++ below

Comfort
These rooms can be "type B" layout Pool Suites or "type A" family suites.
These rooms have a TV in each room, telephone, tea making facilities, DVD and mini fridge. They have a variety of views. See +++ below

Contemporary
These rooms are "type A" layout family suites
These rooms have a TV in each sleeping area, DVD player, Sony Playstation, free broadband access, telephone, tea making facilities and mini fridge. They are sea facing. See +++ below.

Apartment
These are "Type C" shape suites. They have 2 bedrooms and a lounge.
These rooms have a TV in each sleeping area, DVD player, Sony Playstation, telephone, tea making facilities, microwave and mini fridge. They are sea facing. See +++ below

Views +++
Every room has a differing view, some are ocean views, some country and some restricted. We offer the best view available at the time of booking.

HONESTY policy
We like to be honest about our hotel and its rooms.

We are not a luxury hotel, but we still think we can give you a great value holiday in contemporary surroundings.

We don’t have lifts but we are always happy to help you carry things up the stairs.

We are lucky to be overlooking the ocean and this allows us to be a perfect location for families with young children. However the combination of salt air and hundreds of little ones (doing what kids like to do) can lead to some wear and tear around the hotel. If you notice something that needs our attention please draw our attention to it and we will do our best to sort it out as quickly as possible.

We do have the ocean to one side and the countryside to the other but there is a road between sea facing rooms and the sea. It is a B road and does have some traffic but we hope the view over the ocean makes up for that.

Hotels can be noisier than living at home and there are often other guests who may not have the same outlook on noise, children’s behaviour and getting up times as you.

We will never knowingly mislead you regarding the hotel and recommend that you speak to a reservation manager if you have any queries or concerns regarding your booking (as junior receptionists may not have complete knowledge of every room’s outlook and facilities).

TERMS AND CONDITIONS

DEPOSIT
A deposit of £10 per person per day is required. Including for free child places. The balance is payable on arrival.

PAYMENT
The balance of your holiday cost is payable on arrival by Cash, Visa, Switch or MasterCard,. Payments by cheque can only be accepted 7 days prior to arrival. Cheques cannot be accepted on departure.

CONTRACT
A binding contract will have been made upon the receipt of your booking form, signed by you, at the time it is arrives at this office and in the case of online reservation confirmation we have e-mailed you back to confirm receipt. The contract will be deemed to have been made in Cornwall. Signing the contract or confirming online will imply that you have read the brochure or website “information and tariff” and accept the terms as shown.

CANCELLATION SCHEME AND HOLIDAY CANCELLATION INSURANCE
All holidays booked at Sands must be covered by either:
our cancellation scheme
or travel insurance of your own
or must be fully paid for at time of booking
Unless you indicate otherwise our scheme charge will be deducted from your deposit.

Our scheme
Sands Resort offers a cancellation scheme that covers you for the cancellation of your holiday up until the day of arrival.
For the sum of £1.50 per adult, per day booked, (Maximum £15pp) no charge for children, our scheme covers you for the cancellation of your holiday prior to its commencement date.
It covers the balance of your accommodation charges and if cancelled more than one week prior to the commencement date, also covers the deposit. For holidays cancelled within one week of arrival, the deposit will also be refunded but only if the room is re-let.
Our cancellation scheme will be automatically added to your account but will be credited in the event of you sending your own insurance details.
All holidays must be covered by insurance to the full holiday value.
If covered by you own insurance the contract will not be complete until the hotel has a copy and is satisfied with its contents. Until we receive it the holiday will not be covered and you will be liable for 100% of all charges in the event of cancellation. Please note many credit card insurance only covers monies already paid and will only cover the holiday if the total holiday cost has been paid.
Please note our cancellation scheme only covers you up until the day of your arrival.

Reasons for cancellation covered by our scheme:
Sickness, death, injury, jury service or redundancy of any member of your party or the hospitalisation or death of any close relation.
No other reasons will be covered. Cancellation must be made in writing and be received prior to the arrival date, with supporting documentation.

EARLY DEPARTURE

If your holiday is cut short during your stay we may deduct 1/3 of the tariff for the remaining days, for food not consumed.
If we are able to re-let your room we may refund you 2/3 of whichever is the lower of your tariff or the re-let charge.

MEALS AND BEVERAGES

BREAKFAST 8.00am to 9.45am
Served in the restaurant. Tea, coffee, rolls, croissant, toast, yoghurt, muesli bar, cereals and 3 cooked items daily.

LUNCH 12.00pm to 2.00pm
Served in the restaurant or on the terrace. All lunches attract an extra charge. Bagel, burgers, ploughman’s, fries, ice creams and cakes.

CHILDRENS TEAS 4.45pm to 5.45pm
Served in the restaurant. High tea with a choice of 2 main courses.

WE OFFER A RANGE OF EVENING DINING ARRANGEMENTS TO SUIT MOST REQUIREMENTS.

FAMILY DINING 7.00pm to 8.00pm
For those who want to eat dinner with their younger children as an alternative to children’s teas. No seating after 7.30pm. The same dinner menu as for other adults with a couple of children’s choices.

QUIET DINNER 7.30pm to 8.45 pm
For those who want to eat with older children. Under 7’s are discouraged from this area.

DINNER WITHOUT CHILDREN 7.30pm to 8.45 pm
If you would like to eat as a couple each night we will do our best to seat you in a child free area.

SPECIAL DIETS
We offer a wide range of foods on our menu’s but are unable to deal with special medical or allergic diets.

SMOKING
The hotel public areas and bedrooms are all non-smoking. Every room and corridoor has a smoke alarm which will set off the hotel alarm and call the fire brigade.

BAR
The “Ocean Bar” is open from 10.00am to 11.30pm each day. On sunny days it transfers during the day to the harbour Café. Drinks, coffees, cakes, ice cream, sweets, local baked cakes and Cornish cream teas are available.

MISSED MEALS
No allowance is made for missed meals during holidays.

CHILDCARE & CLUB BOOKINGS
Children’s clubs can be booked once you arrive at the Resort. In order to reduce late cancellations, overbooking and staffing problems, once a booking has been made it will be automatically charged to your account and will not be refunded in the event of cancellation.
Whilst every effort is made to accommodate peak demand, there will be occasions when the clubs are full. In these cases extra clubs may be run later in the day subject to demand.
We cannot guarantee every child a place in all club sessions.

TOWELS & LAUNDRY
Small swim towels are available for use at the hotel pools. Please bring your own towels for beach use. We can take your laundry to a local launderette. There is a charge for this service.

PETS
We regret no pets are allowed at the hotel.

STAIRS (WE HAVE NO LIFT)
Please note there are no lifts at the hotel and some rooms are on the second floor.

CHECKING IN AND OUT
Rooms are available from 3.00 pm on arrival and must be left by 10.30 am on departure. Rooms will not be available before 1.00pm.

GYM
Please note the gym is currently being refurbished and is due to reopen in the spring.

POOLS
Heated indoor pool Open 9.30 am – 7.00 pm Spa & Sauna available most days.
Outdoor pool heated Whitsun to September.
Pools do not have lifeguard provision

OCEAN BREEZE HEALTH SUITE
All treatments attract an extra charge. Advance bookings can be made by calling the resort. Advance booking is essential from May to September and during school holidays. Childcare can be booked to coincide with treatments.
Treatments must be paid for at spa. They cannot be charged to room bills.

DAMAGE TO HOTEL PROPERTY
The hotel retains the right to charge customers for breakages and damage to hotel property. This right will extend to cleaning charges where rooms are left in an unreasonable state at the end of your stay.

LIABILITY
Whilst the brochure is intended to give a fair representation of the facilities available at the time of printing, occasionally facilities and services may be added, altered or withdrawn during the validity of the brochure. On these occasions no liability shall attach to the hotel by reason thereof.
No responsibility can be accepted for anything said to you by our staff outside the information given in the brochure and tariff, unless given in writing. Valuables should be deposited in a room safe. Cars are parked in our car park at the owner’s risk.

PAYMENT
The balance of your holiday cost is payable on arrival by Cash, Visa, Switch or MasterCard. Payments by cheque can only be accepted 7 days prior to arrival. Cheques without valid card spending limits are not accepted on departure.

STAR RATING
Sands does not participate in the star rating system as that method of rating does not take into account family friendly facilities. We have great facilities for families and parents travelling with children.

We have made a service value decision not to invest in trouser presses, lifts and 24hour room service, but instead offer spacious suites with FREE baby listening, fridges, tea making facilities, microwaves, DVD players and Playstation's. Outside we have free sports facilities and play areas for toddlers and school age children.

We offer dining options for every family requirement and a first class Spa for relaxation. Our children's clubs are OFSTED registered and we have a children's entertainment programme. With up to 2 children travelling free, we believe Sands is a great destination for families.